Privacy Policy

Demand Filtration (“we”, “us”, “our”) is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.

We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (“Privacy Act”). A copy of the APPs may be obtained from the Office of the Australian Information Commissioner at https://www.oaic.gov.au/.

1. What is Personal Information and why do we collect it?

Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include names, addresses, email addresses, and telephone numbers.

We collect Personal Information in various ways, including:

  • Interviews and correspondence (in person)

  • By telephone and by email

  • Via our website (www.demandfiltration.com.au)

  • Through cookies on our website

  • From third parties where you have provided consent

We collect your Personal Information for the primary purpose of providing our water-filtration and plumbing services, to communicate with you, and for marketing our services. We may also use your Personal Information for secondary purposes closely related to the primary purpose, where you would reasonably expect such use. You may unsubscribe from any marketing communications at any time by contacting us in writing.

When we collect Personal Information, we will, where appropriate and possible, explain why we are collecting it and how we plan to use it.

2. Sensitive Information

Sensitive Information is defined in the Privacy Act to include such things as health information, racial or ethnic origin, political opinions, and religious beliefs. We will use Sensitive Information only:

  • For the primary purpose for which it was obtained

  • For a secondary purpose directly related to the primary purpose

  • With your consent, or where required or authorised by law

3. Third Parties

Where reasonable and practicable, we will collect your Personal Information directly from you. In some cases, we may receive information from third parties; if so, we will take reasonable steps to ensure you are aware of that source.

4. Disclosure of Personal Information

Your Personal Information may be disclosed to:

  • Third-party service providers where you have consented

  • Entities authorised or required by law

We do not guarantee the privacy practices or content of any external sites or third parties.

5. Security of Personal Information

We store Personal Information in a manner that reasonably protects it from misuse, loss, and from unauthorised access, modification, or disclosure. When Personal Information is no longer needed for the purpose for which it was obtained, we will securely destroy or permanently de-identify it. However, most records are retained in client files for a minimum of seven years in accordance with legal and regulatory requirements.

6. Access to Your Personal Information

You may request access to any Personal Information we hold about you and request corrections. To make a request, please contact us in writing. We will not charge you a fee for making an access request, but may charge an administrative fee for providing copies of your information. We may require identification to verify your request.

7. Maintaining the Quality of Your Personal Information

We take reasonable steps to ensure your Personal Information is accurate, complete, and up-to-date. If you find any errors or omissions, please advise us as soon as practicable so we can correct our records.

8. Policy Updates

This Policy may change from time to time and is available on our website at www.demandfiltration.com.au/privacy-policy.

9. Privacy Policy Complaints and Enquiries

If you have any queries or complaints about our Privacy Policy, please contact us at:

Address:
Demand Filtration
45 Bakers Road
Coburg North VIC 3058

Email:
[email protected]

Phone:
0406 131 465